Dhaka Custom House Automation Project

Initiative Headed for Digital Bangladesh

All Stakeholders are incorporated with

The Dhaka Custom House Automation Project is a bold initiative taken by DCCI and DataSoft Management Services headed for Digital Bangladesh. The Dhaka Custom House is one of the main revenue earning sources of Bangladesh government. Every year government generates around BDT 3,500+ crore as revenue from the custom house operations. Everyday more than 1200 bill of entry passes through the system. Because of successful automation, bill of entry cost reduced to BDT 50 and all the stakeholders came under one automatic solution. Stakeholders including SITA, Airline Agent Feeder, Airline Operator, Airline Express, C&F Agents, Airport Custom (Import/Export Section, AIR Section, Speed Treasury, Air Port), Custom Intelligence, Bond Commission, Bangladesh Biman, Dhaka ICD, PSI, DEPZ, NBR, Sonali Bank, Freight Forwarders and all other related stakeholders have came under the system of Dhaka Custom House Automation Project. It is anticipated that the implementation of the project may ensure doubling the revenue in two years, reducing cost of doing business by at least 70%, saving customs processing time by 80%, precise monitoring of international and domestic price, transparency and level playing field for business & better risk management. Also, it will ensure accountability and transparency, audit ability and complainant to WCO definition by introducing world class it infrastructure.

Systems at a glance

Dhaka Custom Automation System
  • Access online IGM / EGM, custom release order, bill of entry number and tax payment information from airport
  • Online Stake Holder Profiling System
  • Online Dhaka ICD IGM Transfer from CCHA
  • Online Air Scheduler
  • Online Auto email for IGM / EGM from SITA
  • Online View IGM/EGM
  • Online Amendment IGM/EGM
  • Online B/E Submission, View Assessment Report, View B/E Declaration Status, Payment Status
  • Online Financial Transaction to Sonali Bank
  • Indemnity, Writ, EDS Data base System
  • Pouch Center for Custom Document Processing
  • Round the clock Customer Care Center
The Project Features include:

  • A Public-Private Partnership (PPP) without GOB Finance
  • Build-Own-Operate and Transfer (BOOT) Basis
  • Centralized Planning and Decentralized Execution
  • Involved Restructuring of People, Process and Physical Infrastructure
  • Planned, Designed and Developed by Local IT Experience
  • Active Participation of Stakeholders



Quality Practices